At A Fistful of Stamps we don't mess with no high powered
thinkin'.... we tell it like it is... no guff!
Here's a list of our most common and frequently asked
questions... and answers too!
|
Q. |
Why over the last few months has it been
so hard to get in touch with you by e-mail. |
|
A. |
We've had a
problem with our e-mail server, we've been targeted by
the evil minions of the SPAM overlord who declared war
on us about a year ago. Seems them
SPAMMERS don't like us sayin' bad stuff about 'em.
We've stepped up our anti-spam defence, but if for some
reason you still can get through... try callin' on
the phone or hollerin' out the wind'er. |
| |
|
|
Q. |
Why did y'all move? |
|
A. |
Contrary to
popular belief, we didn't move do to eminent domain
abuse by the local government. Our
previous location became unavailable when Justin had to move for
family reasons. So we packed up and moved to
Von's place... where we have our new happy home!
Hey, listen now... the PO Box is still the same...
|
| |
|
|
Q. |
What's wrong with your phone? |
|
A. |
During the move we
had to ditch our TOLL FREE number.
We were unable to keep our local number due to some
technical hub-bub, but we're back in the toll free call
business...
Here's the digits amigo:
 |
| |
|
|
Q. |
What happened to Justin? |
|
A. |
Well we wish
we could tell you something adventurous like, "Oh he got
mauled by a tiger..." or "He's prospecting for gold in
Cheyenne country." Unfortunately it's not that
glamorous. Justin moved for family reasons to the
Atlanta area, while the rest of our posse is remaining
here in Wichita KS. We've picked up the pieces and
moved the operation, to Von's place.
No, for you folks in California we're not talking about
the grocery store. Von's is a home on
the range where we have
room to put all our goods, build new stamps, and handle
the day to day operations of this here enterprise. |
| |
|
|
Q. |
Who played "Lumpy" on Leave it to
Beaver ? |
|
A. |
Why this question is so frequently
asked, we're not sure. But if you must know it was
Frank Bank.
Learn more... |
| |
|
|
Q. |
When will my order ship? |
|
A. |
Lately,
we've been shipping most orders within about 36 hours
provided the items are in stock. Some orders may
take longer. We're making every effort to keep our
website database up to date so that back orders are less
likely to occur. If an item is out of stock, we will
contact you and inquire about your wishes on how to
proceed. |
| |
|
|
Q. |
How do you ship orders? |
|
A. |
Most order ship via United
States Postal Service Priority Mail™.
We use
Delivery Confirmation™
options, and will send you an e-mail when your order
ships, and provide you with a confirmation number to
track your shipment at
www.USPS.com.
Other
shipping methods vary depending on the size of the
order.
Large orders of mounted stamps often ship via UPS ground
due to weight.
For
international orders
we
ship with DHL, FedEx, USPS,
Airborne Express, UPS, and in some cases... carrier
pigeon.
For our shipping rates
CLICK HERE. |
| |
|
|
Q. |
What is QuickView? |
|
A. |
QuickView is a product browsing option that either
speeds up your shopping, or provides more detail on
product pages, and search results pages.
Click here
for more information. |
| |
|
|
Q. |
How should I take care of my stamps? |
|
A. |
Well that's a darn good
question... first off... don't chew on 'em or light them
on fire or use them as packing material for shipping
water melons... Second... take a look
here
for our TOP 10
list of STAMP CARE TIPS. |
| |
|
|
Q. |
What's the difference between mounted,
and un-mounted stamps? |
|
A. |
The first
thing you'll notice is the cost... We sell our
un-mounted stamps at half the cost of our fully mounted
stamps. That's for good reason...
there's a lot less work and resources in an un-mounted
stamp. An un-mounted stamp is just the rubber die,
while a mounted stamp is the whole sha-bang...
rubber die, cushion, and fully indexed wood mount.
(Indexed means, we hand stamped the image of the image
on the top of the wood mount. Nifty,
eh?)
For more information take a look at the
anatomy of a
stamp:
 |
| |
|
|
Q. |
Where can I get mounts for my un-mounted
rubber art stamps? |
|
A. |
We highly recommend
acrylic mounts by
Stamp-In-Ink.
www.Stampinink.com |
| |
|
|
Q. |
Does your website work with WebTV? |
|
A. |
Ya know Bill
Gates is a pretty cool guy, but some of our web design
folks want to bend his knees the wrong way for making
that darn WebTV. Ok, here's the deal, our current site
is designed to work well with screen resolutions from
640x480 pixels all the way up to the big whoppers...1280
and up.
WebTV is done on a regular tv, which in theory has
640x480 NTSC standards. Oh yeh, the geek speak has
just gotten started.... fasten your seat belts and keep
both your arms and legs inside the vehicle. WebTV
actually has usable resolution of about 544 × 372
when you get done with all the interface features...
so.... how about we cut to the chase.... Yes the site
works with WebTV, but... we make no guarantees about the
look and feel. This goes for WebTV, MSN tv, and any
other tv-web viewing appliance. |
| |
 |
|
Q. |
What's with all the bullet holes on your
website? |
|
A. |
We suspect it's
the same phenomenon that occurs with rural road signs. |
| |
|
|
Q. |
What are these "model bases" and what do
they have to do with stamping? |
|
A. |
 Model
Bases are support items for displaying scale models and
small miniature collectables like military
figures. They've got nothing to do with stamping, but we
do offer them because Justin, one of our stampin'
banditos, happens to be a science fiction modeler. One
day he needed a base for a model he was working on and
thought maybe one of our wood blocks we use for rubber
stamp mounts would do the job. It turns out it worked
quite well, and others took a liking to the "base." We
now offer these model bases due to popular demand! |
| |
|
|
Q. |
Why does my credit card statement show a
charge to "KGBGRAPHICS.COM" instead of
"A Fistful of
Stamps?" |
|
A. |
Our credit
card processing merchant account is held by Kamikazi
Graphix Bureau: KGB, DBA KGBgraphics.com. A Fistful of
Stamps is operated under the KGBgraphics.com name.
All credit card transactions are handled by KGBgraphics. |
| |
|
|
Q. |
Who writes these wise ass answers??? |
|
A. |
A trained monkey named Jo
Jo. We feed him bananas and day old pizza.
He gets frisky on Fridays.
Mind your toes.
DO NOT TAUNT THE MONKEY! |
|
|
|
|
Q. |
What happens if I place an order and an item
that
I request is out of stock? |
|
A. |
Well don't panic.
We'll get in touch with you and ask how you'd like to
resolve the situation. We can offer you an
alternative item, wait until the item is again in stock,
or refund that portion of your order. It's
up to you...
please be sure your contact information is accurate when
filling out the order form. - Thank ye. |
| |
|
|
Q. |
Why does my credit card keep getting
rejected? |
|
A. |
Well... we
don't want to assume you're at your credit limit, but...
you might want to check on that.
However... the most likely reason is a new fangled thing
called an ADDRESS VERIFICATION SYSTEM.
Our credit card payment system checks your credit card
billing address against the payment address you provide
us. I tell ya what partner, if they're
not the same, our system will kick that bad boy out
faster than a cheetah going after bushman with a
backpack full of Friskies.™
That's a sure thing, amigo! |
| |
|
|
Q. |
Do you guys really want to see
"spammers" hung by the neck until dead? |
|
A. |
Yes we do.
|
| |
|
|
Q. |
Do you do custom stamps? |
|
A. |
No we don't.
|
| |
|
|
Q. |
Do you have a stamp of a cute little
fuzzy bunny? |
|
A.
|
--
NO! --
And we don't
plan to unless he's got an Uzi in his paw or he's
wearing a crash helmet, or... something like that.
Shall we say it one more time?
NO CUTE FUZZY BUNNIES HERE!
|
| |
|
|
Q. |
What's your favorite Bugs Bunny episode? |
|
A. |
"What's
Opera Doc?"
...because of "Kill the wabbit, kill the wabbit!!!!" of
course. |
| |
|
|
Q. |
How do I get one of my questions listed
here? |
|
A. |
...Contact us.
We'll respond directly, and if you're
question happens to be helpful to other folks we'll add
it to this list. |
